So you’re getting a notification that inFlow is having trouble generating a custom document? First you’ll want to have a look at your PROGRAM LOG which records some of the things that are going on in inFlow. When there’s an error, often it will show us some information that can be helpful.

You can grab your program log by:

1. Going to your Windows START menu > programs > inFlow inventory

2. Click the Program Log which should open a notepad with a lot of information

(If you’re using Windows 8, this program log can be found by going to C:\ProgramData\inFlow inventory\Logs\log.txt. )

Once open, you’ll want to press Ctrl + F and search for the errors below. Please note: the file path in Option 1 is different on each computer so it’s best to only search, “Could not find a part of the path”

OPTION 1: Your program log says, “Could not find a part of the path ‘C:UsersUSERNAMEAppDataRoaminginFlow Inventory849b7623-8edb-439d-8c47-720a00e5bbc1.doc’.” or something similar.

This means that a folder that inFlow needs in order to save those documents is missing as it was never created when you installed. If that’s the case then you can correct the problem by:

1. Click Start, in the search bar type %appdata% and hit enter (in xp, hit run and type %appdata%). This should go to a folder that looks like “C:\Users\Your Name\AppData\Roaming”
2. Check to make sure there is a folder named “inFlow Inventory” in this location
3. If the folder does not exist, create it folder named “inFlow Inventory”.
4. Try your custom document again to see if it works.

OPTION 2: Your program log says, “Word cannot start the converter mswrd632.”

To resolve this issue, an affected user can unregister the mswrd632 converter by editing the registry as follows:

1. Click Start, click Run, type regedit, and then click OK.

Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Shared Tools > Text Converters > ImportMSWord6.wpc
On the Edit menu, click Delete.
Click Yes.
Exit Registry Editor.

NOTE: For x64 systems above path is slightly changed:
HKEY_LOCAL_MACHINE > Software > Wow6432Node > Microsoft > Windows > CurrentVersion > Applets > Wordpad

This change will effectively unregister the converter and disable it for third-party applications and for Microsoft Office. Microsoft Office will use its own text converters to open these kinds of files.

2. Give inFlow another try.

OPTION 3: You already have Word installed but you’re getting an error that says, “You must have Word installed to use this feature.”

Unfortunately inFlow doesn’t support all versions of Microsoft Word and if you’re using an unsupported version then you may run into this error. Currently we support Microsoft Word 2003, 2007, and 2010 however we do not support starter versions of any of these programs, only the full versions. You can check to see what version you’re using by following the instructions outlined by Microsoft. If you are using a starter edition, upgrading to the full version may solve your problem but you might want to contact us before deciding to purchase just in case.