I'm trying to import my data to inFlow On-Premise but nothing is happening, help! - Support

I’m trying to import my data to inFlow On-Premise but nothing is happening, help!

Please note: we will sunset inFlow On-Premise on July 31, 2024. After sunset we will stop selling or activating new licenses for inFlow On-Premise and stop providing support (including online KB articles).

In the meantime we will still provide technical support to customers with an active Support Plan.

If you’re trying to import your data and clicking the “Import” button does nothing, please try the following:

1. Open your local services window following the instructions below based on your operating system:

WINDOWS XP: Click Start > Run> and then type in ‘services.msc’
WINDOWS 7/ VISTA/ 8/ 10: Click Start (or hit your Windows key on your keyboard), type in ‘services’ (or Control Panel > System and Security > Administrative Tools > Services)

2. Scroll down this screen until you see a service named “Distributed Transaction Coordinator”.

3. Right-click this and select “Start”.

4. If the “Start”/ “Restart” options are unavailable to you, it could be the service was disabled entirely. Right-click and select “Properties”, then set its startup type to “Automatic”. You should be able to start the service now.