Emails sent from inFlow On-Premise aren't showing up in my "Sent" folder - Support

Emails sent from inFlow On-Premise aren’t showing up in my “Sent” folder

Please note: we will sunset inFlow On-Premise on July 31, 2024. After sunset we will stop selling or activating new licenses for inFlow On-Premise and stop providing support (including online KB articles).

In the meantime we will still provide technical support to customers with an active Support Plan.

If you’re noticing that the emails you’re sending from inFlow On-Premise doesn’t sync into your “sent” folder, your email account is probably set as a POP3 account. When your email account is configured as a POP3 account, only the items in your Inbox folder of your webmail account will be synced with the server (that your emails are stored in).

To change this behaviour so you can see the sent emails from inFlow in your sent folder, you’ll have to switch to an IMAP account. An IMAP account does a complete sync between your email client and the server, so your emails sent from inFlow will be synced. There are different instructions for how to switch from POP3 to IMAP, but please consult with your email service provider or try taking a look here.

If you cannot or do not wish to switch from POP3 to IMAP, another workaround is to BCC yourself when you send an email from inFlow so you can see it in your inbox.