Error printing/loading documents or reports in inFlow On-Premise

Please note: we will sunset inFlow On-Premise on July 31, 2024. After sunset we will stop selling or activating new licenses for inFlow On-Premise and stop providing support (including online KB articles).

In the meantime we will still provide technical support to customers with an active Support Plan.

If you’re having problems printing your documents in inFlow On-Premise, or if you’re getting an error that says “Error loading document” or “Error loading report” when you try to load or print documents and reports, please try the steps below.

Check printer settings

inFlow doesn’t have its own printer setup/ printer settings. It just uses your computer’s default printer to generate and print documents. This means that if your default printer is set to a small receipt/ thermal printer, or if the paper size has been changed to something smaller, it’s not going to be able to generate a full sized document or report. You’ll need to switch it back.

To check and correct printer settings:

  1. Click Start > Control Panel > Devices and Printers. You should see a list of your printers and other devices.
  2. Check to see which printer is selected as the default. This is usually marked by a green checkmark beside the printer.
  3. If the wrong printer (POS / thermal receipt) is set up as the default, right click on the full-sized printer and choose “Set as default printer”.

Note also that inFlow is not compatible with dot matrix printers so if you’re using one, please try an ink or laser printer instead.

I’ve changed the default printer before, but this keeps happening.

If this problem is occurring frequently, it could be that you are using Windows 10. In Windows 10 there is a setting that sets your default printer to the last printer used. This could be why Windows keeps changing the default printer for you to an incompatible printer, causing issues with inFlow.

To change the default printer settings in Windows 10:

  1. Click Start, and click the gear icon on the Start window to open the Settings app.
  2. In the Settings screen, click Devices > Printers and Scanners.
  3. Scroll down to the option named “Let Windows manage my default printer”. Turn this off!

Now you should be able to switch between your other printers without it affecting inFlow.

Reinstall Crystal Reports

If your printer settings are correct, then it could be an issue with inFlow’s document generation and printing component, Crystal Reports. You can try reinstalling Crystal Reports to fix this error.

To uninstall and reinstall Crystal Reports: 

  1. Click Start > Control Panel > Uninstall a Program/Programs and Features. If you don’t see SAP Crystal Reports in your list of programs, it might not be installed and may be causing the issue, move on to the next step to install it.
  2. From the above screen, go back to the main Control Panel and click System and Security > System.
  3. In the System screen, check your computer’s System Type. It should show “32-bit Operating System” or “64-bit Operating System”.
  4. Download the Crystal Reports installer file based on your operating system:
  5. Restart inFlow and try generating or printing your document again.

If you’re still having problems please contact us using any one of the methods below!

inFlow Inventory
Archon Systems
260 Carlaw Ave #397
Toronto, ON, M4M 3L1
May 11, 2018

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