If you are having trouble using your custom documents, most likely it’s a problem with one of the following:
1. The custom document template has no mail merge fields.
inFlow’s custom documents use Microsoft Word’s Mail Merge feature to put the data from your invoices, etc., into the actual document. When you are creating or modifying the document template to use for the custom documents, make sure you insert some mail merge fields. Go back to Print Settings and investigate.
2. The custom document template was created in another version of Word.
For example, if you uploaded the custom document template as a .DOCX file from Microsoft Word 2007 and then tried to use it with an older version of Microsoft Word on another computer, this would cause problems. Please take a look at Microsoft’s Office Compatibility Pack for Word here:
http://www.microsoft.com/downloads/details.aspx?FamilyId=941B3470-3AE9-4AEE-8F43-C6BB74CD1466&displaylang=en
3. The custom document template was incorrectly uploaded.
Please double check the type of document that was uploaded to ensure it was a .DOC or .DOCX file with mail merge fields set appropriately.
4. Custom Fields are not pulling information into the template correctly
This can happen if you add another column to your invoice table in which you’d like to include the information from a custom field, you will find that the program skips to the next line before populating the information. Pay special attention to the final note in the Advanced instructions for creating a template (https://onpremise.inflowinventory.com/KnowledgeBase/questions/194/Custom+Documents+-+Advanced). The key to ensuring that your information appears correctly is being certain that all items you wish to include are being addressed in the correct order by the program. In this case, the template would tell inFlow to move to the next line of information before it reached the custom field we wanted to include. By moving the <> statement to after the last column we’ve added we’re able to ensure that inFlow grabs that custom information before moving on to the next line.
5. I have tried to create a text box (I want a column header) but it doesn’t seem to work.
There seems to be a problem with Microsoft Word where Text Boxes aren’t preserved through a mail merge. (Reference: http://support.microsoft.com/kb/286841) However you can convert your textbox into a frame, which does seem to work, you can find more info here:http://word.tips.net/Pages/T001823_Converting_a_Text_Box_to_a_Frame.html. Another neat trick is to simply copy, paste and move existing titles in the template you’re adjusting then use them to create your new header.
6. My order remarks aren’t being populated into my document, why is that?
There are two possibilities:
a. Your custom document tries to show the “Order Remarks”. If you’re in the advanced workflow, you’ll need to make sure that you’re entering the intended remarks into the Order tab (e.g. not the Invoice tab).
b. It seems that the remarks aren’t updated in the printed document until you click out of the remarks field; the program just doesn’t recognize the change. This is on our list of updates, but in the meantime, please try clicking into another field and then previewing the custom document once more.
