A cleanup clears any extra files that didn\u2019t get removed during uninstall. These files can interfere with new installs and with starting inFlow.<\/p><\/blockquote>\n
If you’ve been using inFlow, PLEASE be sure to save your data<\/strong> before you uninstall.<\/p>\n Skip this section if you already know which version of Windows you are using.<\/p><\/blockquote>\n If you’re not sure which version of Windows you’re using please click here to find out:\u00a0http:\/\/windows.microsoft.com\/en-CA\/windows\/which-operating-system<\/a><\/p>\n Another way you can do this also is to click “Start” (or press your Windows key button on your keyboard), type in “winver” and press Enter. This should give you the “About Windows” screen which will show you your Windows version.<\/p>\n Once you know your Windows version, please move on to the next section!<\/p>\n Skip this section if the inFlow installation failed, but you have not run inFlow before and don’t have any data to save yet.<\/p><\/blockquote>\n If you’ve already been using inFlow before and it’s having problems running, you’ll want to make sure you have your data saved.<\/p>\n As you won’t be able to run inFlow, we’ll need to\u00a0backup your data from outside the program. (again, skip this step if you have not installed inFlow before and don’t have any data yet<\/strong>).<\/p>\n If you don’t have any .mdf , .ldf, or Backup folder in this window, you are not on the server\/main computer which is where your data would be stored. <\/strong>This means you would be proceeding with a cleanup for a client\/secondary install. You may skip to the next step as your data would be safe on the server\/main computer.<\/p><\/blockquote>\n Try the following based on your Windows version:<\/p>\n Windows XP or Server 2003:<\/strong>\u00a0click\u00a0Start\u00a0 >\u00a0 Run\u00a0 >\u00a0\u00a0type\u00a0services.msc > press Enter This will open the services window. Scroll to “inFlow Inventory Service” or <\/em>“SQL Server (INFLOWSQL)<\/em>“, right click and select Stop service.<\/p>\n To uninstall inFlow On-Premise from your computer:<\/p>\n If you\u00a0plan on reinstalling inFlow On-Premise, there are a couple things we need to remove for cleanup.<\/p>\n Don’t panic if the steps require you to check folders and you don’t see the mentioned files! It means the cleanup for that step is done and you should move on to the next step.<\/p><\/blockquote>\n When you uninstall Microsoft SQL Server, a window\u00a0may<\/em>\u00a0show up like the one below. If it doesn’t, it means that inFlow’s the only program using SQL Server and it would go straight to uninstalling. If you do see this though, read on to make sure you are only removing INFLOW related files and not other programs that\u00a0also use SQL Server.<\/p>\n Ensure that you are removing only the\u00a0INFLOWSQL\u00a0<\/strong>instance. If it lists any other instance name there, click the dropdown button beside it and select the INFLOWSQL instance.\u00a0If you do not see the INFLOWSQL instance, cancel the SQL uninstall as this means you have other programs relying on SQL Server.\u00a0<\/strong>Move on to the next step.<\/p>\n Next, we need to make sure there are no leftover files after uninstalling.<\/p>\n You’re done cleanup! Move on to the next step for installing inFlow.<\/p>\n If you don’t have one you can try looking in the auto-backups folder: Main Menu >Options > Settings > Auto-backup<\/em> and then restore to an auto-backup of your choice. The copied files in Step 2 of clean up can be deleted once you’ve successfully restored.<\/p>\n If it still fail to install, there are a couple of things to try\u00a0after<\/strong>\u00a0clean up that could help:<\/p>\n Are you installing inFlow On-Premise for the first time or reinstalling, and it failed? In cases like this it’s best to try a full uninstall, cleanup and reinstall. A cleanup clears any extra files that didn\u2019t get removed during uninstall. These files can interfere with new installs and with starting inFlow. If you’ve been using […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_et_pb_use_builder":"","_et_pb_old_content":""},"categories":[20,23],"tags":[306,296,295,294,303,49,307,308,301,304,305,302],"_links":{"self":[{"href":"https:\/\/onpremise.inflowinventory.com\/support\/wp-json\/wp\/v2\/posts\/3202"}],"collection":[{"href":"https:\/\/onpremise.inflowinventory.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onpremise.inflowinventory.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onpremise.inflowinventory.com\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onpremise.inflowinventory.com\/support\/wp-json\/wp\/v2\/comments?post=3202"}],"version-history":[{"count":30,"href":"https:\/\/onpremise.inflowinventory.com\/support\/wp-json\/wp\/v2\/posts\/3202\/revisions"}],"predecessor-version":[{"id":29344,"href":"https:\/\/onpremise.inflowinventory.com\/support\/wp-json\/wp\/v2\/posts\/3202\/revisions\/29344"}],"wp:attachment":[{"href":"https:\/\/onpremise.inflowinventory.com\/support\/wp-json\/wp\/v2\/media?parent=3202"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onpremise.inflowinventory.com\/support\/wp-json\/wp\/v2\/categories?post=3202"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onpremise.inflowinventory.com\/support\/wp-json\/wp\/v2\/tags?post=3202"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
Step 1:\u00a0Check which version of Windows you have<\/h2>\n
Step 2: Save your data before uninstalling<\/h2>\n
\n
C:\\ProgramData\\inFlow inventory<\/code> and hit Enter (see screenshot below if you’re not sure where to type). It will take you to the folder containing your data.![\"ProgramData](\"https:\/\/onpremise.inflowinventory.com\/support\/wp-content\/uploads\/sites\/4\/2014\/09\/55562450_1.png\")
<\/div><\/li>\n<\/h3>\n
Having trouble moving the .mdf and .ldf files?<\/h3>\n
\nVista, Windows 7 or Server 2008 R2:<\/strong>\u00a0click\u00a0Start\u00a0 >\u00a0\u00a0type\u00a0services.msc > press Enter
\nWindows 8 or Windows 10:<\/strong>\u00a0Windows Key > type services.msc > press Enter<\/p>\n![\"Stop](\"https:\/\/onpremise.inflowinventory.com\/support\/wp-content\/uploads\/sites\/4\/2014\/09\/55562450_2.png\")
<\/div>
\nOnce this service is stopped, you should be able to move the .mdf and .ldf files as outlined in step 3 above.\u00a0Close the services window<\/strong>\u00a0and move on to the next step, clean up!<\/p>\nStep 3: Uninstalling<\/h2>\n
\n
![\"\"](\"https:\/\/onpremise.inflowinventory.com\/support\/wp-content\/uploads\/sites\/4\/2014\/09\/55562450_3.png\")
<\/div><\/li>\nStep 4: Cleaning up<\/h2>\n
Uninstall\u00a0 Microsoft SQL Server<\/h3>\n
\n
\nVista, Windows 7 or Server 2008 R2:<\/strong>\u00a0click\u00a0Start\u00a0 > \u00a0Control Panel > Uninstall (or Programs and Features).
\nWindows 8 \/ Windows 10:<\/strong>\u00a0Windows Key > type Control Panel >\u00a0Uninstall (or Programs and Features).<\/li>\n\n
![\"\"](\"https:\/\/onpremise.inflowinventory.com\/support\/wp-content\/uploads\/sites\/4\/2014\/09\/55562450_4.png\")
<\/div><\/p>\nOther programs\u00a0may be\u00a0using SQL Server<\/h3>\n
![\"\"](\"https:\/\/onpremise.inflowinventory.com\/support\/wp-content\/uploads\/sites\/4\/2014\/09\/55562450_5.png\")
<\/div><\/p>\nCleanup leftover files<\/h3>\n
\n
\nC:\\Program Files
\nC:\\Program Files (x86)<\/code><\/li>\nC:\\Program Files\\Microsoft SQL Server
\nC:\\Program Files (x86)\\Microsoft SQL Server<\/code>If there are any folders in here named “MSSQL10_50.INFLOWSQL”, delete it.
\nIf there are MSSQL.1 AND MSSQL.2 (or more), skip to the next step.<\/strong>
\nIf there’s only one called MSSQL.1, and no MSSQL.2, etc., then delete the files in these two folders:32-bit Windows:<\/strong>
\nC:\\Program Files\\Microsoft SQL Server\\MSSQL.1\\MSSQL\\Data
\n<\/code>C:\\Program Files\\Microsoft SQL Server\\MSSQL.1\\MSSQL\\Template Data<\/code>64-bit Windows:<\/strong>
\nC:\\Program Files (x86)\\Microsoft SQL Server\\MSSQL.1\\MSSQL\\Data
\nC:\\Program Files (x86)\\Microsoft SQL Server\\MSSQL.1\\MSSQL\\Template Data<\/code>If you don’t see any of those folders, skip to the next step.<\/li>\nC:\\Windows\\System32\\config\\systemprofile\\AppData\\Local\\Microsoft\\Microsoft SQL Server Local DB\\Instances<\/code> .It should be empty. If you see a folder in here named\u00a0INFLOWSQL,\u00a0<\/strong>\u00a0delete it.<\/li>\n<\/ol>\nStep 5: Reinstalling<\/h2>\n
![\"\"](\"https:\/\/onpremise.inflowinventory.com\/support\/wp-content\/uploads\/sites\/4\/2014\/09\/55562450_6-2.png\")
<\/div><\/p>\n\n
It’s still not working!<\/h2>\n
\n